Privacy Policy

LAST UPDATED October 24th, 2025

Introduction

This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using, and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using Service Pilot Marketing LLC’s (“Service Pilot Marketing”) services, including the services made available through this website, and any other software or services offered by Service Pilot Marketing in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information described in this Privacy Policy.

What Information Does Service Pilot Marketing Collect and Store?

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Service Pilot Marketing requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, Service Pilot Marketing also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).

Data, Diagnostic & Login Information

Using Service Pilot Marketing’s Services, you may create, upload, store, and share information such as company description, email ID, logo, photos, custom emails, and user email IDs (collectively referred to below as “Data”). This information will be stored and maintained on Service Pilot Marketing’s systems. If you run into technical errors in the course of using the Services, Service Pilot Marketing may request permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain details regarding your operating system version, hardware, browser version, and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer to streamline the login process (“Login Information”).

Analytics Information

As you navigate Service Pilot Marketing’s website and use our Services, we may also collect information through cookies and web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and language), your Internet Protocol (“IP”) address, and the actions you take on Service Pilot Marketing’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.”

Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings or www.aboutads.info.

Geo-Location Information

Service Pilot Marketing does not collect any information regarding your real-time geo-location while using the Services; however, it may do so in the future, with your permission.

What Does Service Pilot Marketing Do With the Information It Collects?

- Personal Contact Information: Used primarily to administer Services and provide updates and product announcements.
- Billing Information: Processed securely through Stripe (www.stripe.com); Service Pilot Marketing does not store your billing data.
- Data, Diagnostic, and Login Information: Used solely to administer and improve the Services.
- Analytics Information: Used with analytics tools (e.g., Google Analytics) to monitor usage, improve functionality, and ensure proper authorization of service requests.

Sharing & Disclosure of Private Information

You may choose to link your Data to third-party sites such as Facebook, Twitter, or LinkedIn. Service Pilot Marketing is not responsible for how these third-party platforms use linked information.

By using our Services, you agree to permit Service Pilot Marketing to identify you as a customer and to use your name and/or logo in marketing materials and on our website.

Service Pilot Marketing does not sell, rent, or trade your private information to any third parties.

We may engage trusted third-party companies to provide or improve Services (e.g., data storage, maintenance, analytics, payment processing). These providers only access information necessary to perform their tasks and are bound by strict confidentiality obligations.

We may disclose aggregated, non-identifiable data (e.g., usage statistics) at our discretion.

Our Use and Disclosure of Information

Service Pilot Marketing will not disclose any personally identifiable information except as described in this Policy. We may share limited information in specific cases such as compliance with law enforcement or court orders, fraud protection, mergers or acquisitions, or coordination with subsidiaries.

Data Retention and Deletion

We retain your information as long as your account is active or as required to provide Services. You may request deletion by contacting support. Deleted Data may persist temporarily in backups before complete removal.

Changes to This Privacy Policy

If material changes occur, Service Pilot Marketing will notify you via email and/or post updates on our website before the changes take effect. You are responsible for keeping your email address up to date and reviewing this Policy periodically.

GDPR Compliance (EU/EEA/UK/Swiss Residents)

If you reside in the EU, UK, Lichtenstein, Norway, Iceland, or Switzerland, you have rights under the General Data Protection Regulation (GDPR). You may request access, correction, deletion, restriction, or transfer of your Personal Data by submitting a written request to Service Pilot Marketing.

CCPA Compliance (California Residents)

California residents may request to access, restrict, or delete personal information collected by Service Pilot Marketing under the California Consumer Privacy Act (CCPA). Requests can be submitted via email to [email protected].

Community

Our Services may include community features such as blogs, forums, or wikis. Any information shared publicly in these spaces may remain visible even after account closure.

Questions, Complaints, and Contacts

If you have questions or concerns about this Privacy Policy, please contact us:

Service Pilot Marketing LLC
Attn: Privacy Officer
14450 W Woodspring Dr, Boise, Idaho 83713
Email: [email protected]